RAISER’S EDGE NXT DATABASE MANAGER – PART TIME – REMOTE

GENERAL FUNCTION:
The Database Manager is responsible for overseeing strategic and accurate use of the customer relationship management (CRM) Raiser’s Edge NXT database at Boys & Girls Clubs of Broward County (“BGCBC”) to support all donor-centric fundraising, membership, event management and accounting activities. This highly collaborative role will work closely with leadership, volunteers, senior staff, and the entire organization to help ensure all revenue generation goals are achieved. This position requires a highly organized critical thinker who values attention to details and can prioritize responsibilities in fast-paced work environment. This includes overseeing data structure, analysis, business improvements, accuracy, maintenance, clean-up, and administration. This position will also create systems (including Moves Management), policies and operating procedures along with dashboards and fundraising reports to inform BGCBC’s revenue generation goals and strategies across all fundraising activities including the capital campaign and general operating support.

KEY ROLES:

  • Oversee the timely and accurate process of gift entry and donor acknowledgement. Responsibilities include updating constituent information, report preparation, records maintenance, reconciliation, and transfer of funds to appropriate accounts, prospect research, etc.
  • Provide event support as pertains to registrations, gift entry and data cleanup pre/post events.
  • Run, maintain, and develop reports and queries to monitor data integrity, and to serve management and constituent reporting needs.
  • Lead and define our CRM strategy, create, and execute personalized, multi-channel marketing campaigns to increase user retention and deliver against organizational goals.
  • Working collaboratively with Development, Events and Financial teams to execute project plans, resolve issues, manage project budgets, collaborate on training needs, and communicate to project team members, vendors, and key stakeholders.
  • Serve as the primary liaison to Raiser’s Edge NXT and future systems for technical support and training.
  • Extract and analyze prospect and donor information to support meeting campaign and development fundraising goals.
  • Develop and produce a suite of fundraising reports and user-friendly dashboards that monitor progress to goal and assist volunteers with prospect management and stewardship.
  • Partner with all staff and volunteers on the use of data in solicitation efforts including individual solicitations, institutional giving, events planning and direct marketing.
  • Prepare reports and participate in meetings as needed.
  • Drafts proposals, letters and agreements to cultivate, engage and close charitable contributions.
  • Assists with special events as necessary.

 

SKILLS:

  • SQL (Data Science Certificate) Preferred.
  • HTML/CSS is a plus.
  • Strong verbal and written communication skills with experience documenting complex business processes.
  • Highly motivated leader with the ability to take initiative and work as a team player.
  • Strong knowledge of principles and best practices of major gift fundraising and donor stewardship with a track record of working closely with volunteers.
  • Project management and problem-solving skills.
  • Strategic planning skills and ability to set priorities, multi-task and plan work.
  • Ability to interface effectively across all levels of the BGCBC community, including: executive management, staff, board members, donors, volunteers and friends.
  • Demonstrated high standards of ethics and integrity.

 

QUALIFICATIONS/REQUIREMENTS:
Education/Experience:

  • Bachelors’ degree preferred but not required.
  • 4 + years of working experience with Raiser's Edge, Donor Perfect or another CRM.
  • Experience with developing and implementing CRM programs.
  • Familiarity with non-profit practices strongly preferred.
  • System Administration experience preferred.
  • Two or more years of advanced experience with Microsoft Excel, formulas, functions, and reporting.
  • Prior work in a similar capacity with a nonprofit organization.

 

Expectations & Competencies:

  • Ability and commitment to provide support to senior leadership
  • Ability to balance and understand both back-end organization of data and front-end accessibility for users.
  • Flexibility and ability to prioritize and manage multiple tasks simultaneously.
  • Understanding of fundraising support services ranging from prospect identification through donor stewardship.
  • Excellent communications skills both oral and written.
  • Comfortable making asks for financial support to individuals and businesses, including event sponsorships.
  • Strong organizational skills with a proven ability to set priorities and meet multiple deadlines in a timely manner.
  • Strong interpersonal skills with ability to work effectively with all levels of Boys & Girls Club staff, community leaders, volunteers, and external vendors.
  • Unimpeachable ethical standards and personal integrity.
  • Self-starter with strong work ethic with ability to multi-task effectively.
  • Ability to take direction and appropriate actions.
  • Ability to work in a fast-paced environment.
  • Exceptional organizational skills.
  • Excellent communication and customer service skills.
  • Exceptional attention to detail.
  • Proficient in manipulating, analyzing, and interpreting data.
  • Ability to anticipate needs and show initiative in managing new projects.
  • Outgoing with a positive attitude.


ENVIRONMENTAL AND WORKING CONDITIONS:
The majority of work will be conducted in an office setting; however, some blocks of time will be away from the office and at the event venues. Various off-site meetings will occur at respective Boys & Girls Clubs.

PHYSICAL AND MENTAL REQUIREMENTS:
High energy level required. Must be comfortable performing multi-faceted projects in conjunction with day-to-day activities; must possess superior interpersonal abilities; and the ability to get along with diverse personalities, always displaying tact, maturity, flexibility and professionalism. Good reasoning abilities and sound judgment are also required. Successfully communicate through speaking, writing, and reading with comprehension. Manage multiple tasks with varying deadlines.

 

EEOC/DFWP/E-Verify
Rate: $30/hour